Frequently Asked Questions
ABOUT ATELIZE FASHION
Whats included in our catalog?
We sell a variety of items including, t-shirts, dresses and jackets with more stylish fashion coming soon.
Where is the Ashton Colton based?
Atelize Fashion is a UK-based fashion and clothing store brand. We proudly offer a curated selection of high-quality apparels, with shipping available exclusively within the UK.
How can I contact customer support?
You can reach our customer support team through the Contact page or by emailing us at info@atelizefashion.com
Where are your products manufactured?
We are an online only store, which allows us to offer the best prices and a wide collection of fashionable items.
ORDERS
How can I track my order?
You can track your order through the Track Order page on our website.
What if I receive a defective product?
If you do receive a defective item, we’ll replace it at no extra cost. Please contact us and return the item within 14 days. For more information, see our Return & Refund Policy
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer support team at info@atelizefashion.com for details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 14-day warranty on all purchases. For more information, please refer to our Return & Refund Policy
DELIVERY
Do you ship internationally?
Yes, we currently ship within the United Kingdom.
Do you offer free shipping?
Yes! We offer free shipping.
How long will it take to receive my order?
Here are our estimated delivery times:
Order handling time: 1 to 2 business days
Transit time: UK: 6 to 8 business days.
Estimated delivery time: UK: 7 to 10 business days.
For more details, please refer to our Shipping Policy
RETURNS
What is your return policy?
We have a simple and hassle free return process. For more details, please visit our Return & Refund Policy page.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return & Refund Policy
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return & Refund Policy for more details.